7 Jobs in Littleton, CO
Big O Tires Littleton/Chatfield is Hiring a Customer Service Manager Near Littleton, CO
The Customer Service Manager serves as the central point-of-contact for all automotive service and repair matters. The Customer Service Manager's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Acting as a trusted adviser, the Customer Service Manager ensures that the proposed service/repair solution appropriately matches the service/repair requirement. The Customer Service Manager's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.
We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature. Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual. The ideal Customer Service candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business.
COMPENSATION
- $17.00-$28.00/hour
RESPONSIBILITIES
- Greet customers with a smile and a helpful attitude
- Carefully listen to the customer with regard to request or issue
- Promptly arrange for vehicle service or repair action
- Develop a repair estimate based upon the technician's diagnosis
- Monitor service/repair action and inform customer of progress
- Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)
- Perform customer follow-up courtesy call to ensure delivery met expectations
- Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele
- Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials
QUALIFICATIONS
- High school diploma/GED (advanced education desired)
- Exceptional customer service skills
- Exceptional listener and communicator (written and verbal)
- Point-of-sale and electronic payment media skills desired
- Sales experience desired
- Highly collaborative nature
- Current and unrestricted driver's license
- Able to operate a standard transmission
- Impressive work ethic
- Strong math skills
- Automotive technical knowledge a plus
BENEFITS
- Incentive Driven Pay
- Advancement Opportunities
- Benefits (for Full Time Positions)
- Section 125 Flexible Spending Plan
- Health
- Paid Vacation
- Paid Holidays
- Online Learning System
- Five Day Work Week
- Uniforms
Job Summary
Full Time
$85k-110k (estimate)
04/03/2023
06/05/2024
The job skills required for Customer Service Manager include Customer Service, Automotive Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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